Initiatives to Improve the Quality of Our Maintenance & Operation Services
At CTC, we are engaged in the following initiatives to provide safe and stable systems to support our clients' businesses.
Quality Management and Human Error Zero Activities
We have created a Quality Management System, and are working continuously to improve our processes with the objective of enhancing both client satisfaction and product quality.
We are also striving to reduce human errors by system engineers (SE), who create work procedures, and customer engineers (CE), who are responsible for the actual execution of work tasks; and are engaged in Human Error Zero (HEZ) activities to improve the quality of our work. We also seek to raise awareness among SEs and CEs through year-round risk prediction (KY) training.