The CTC Group's materiality and SDGs

The CTC Group's materiality and SDGs

The CTC Group is identifying key issues that should be prioritized and is advancing its CSR activities based on the sustainable development goals (SDGs). The CTC Group is undertaking CSR activities to address social issues and realize a sustainable society.

Identification of Materialities (Key Issues)

What is SDGs (Sustainable Development Goals)

Adopted at the united nations general assembly in september 2015, sustainable development goals (SDGs) are a set of 17 targets that should be achieved by 2030 for the future of mankind and the planet. There are growing expectations that companies will work to achieve these targets universally applied in the global community. The CTC Group aims to contribute to the achievement of SDGs through its approaches to materialities (material topics).


The CTC Group's materiality - material topic assessment process

By absorbing information such as international guidelines on sustainability, key social challenges viewed as important issues by CSR assessment organizations, etc., and the opinions of its stakeholders, the CTC Group has identified material topics to forcus on its CSR activites.

Step 1: Compiled and organized material issues to be considered

Ascertain and list important items for consideration

We compiled a list of 27 candidates for material topics based on a wide-ranging review of our corporate philosophy, the Generation 4 Global Reporting Initiative Guidelines (G4 Guidelines), the United Nation's Sustainable Development Goals (SDGs) and disclosure requirements set out by institutions that use socially responsibility investing (SRI) strategies.

Step 2: Surveyed stakeholders

Conduct questionnaire surveys of stakeholders

We carried out a survey of our stakeholders, asking them to evaluate the importance of each of the 27 material topic candidates.

Step 3: Conducted dialogue with experts

Hold dialogues with knowledgeable experts

Based on the results of the stakeholder survey, we carried out a dialogue with experts to narrow down the material topics the CTC Group should tackle. We then evaluated and organized their proposals and suggestions from both a qualitative and quantitative perspective.

Step 4: Created a Materiality Map for review by management executives

Prepare a

Based on the survey results and analysis in steps 1 through 3, we created a Materiality Map visualizing the impact of each of the 27 material topic candidates on our business and stakeholders using concrete figures. As the final step in the verification process, we asked CTC's management executives to review the material topics.

Step 5: Identified materiality

Identify materialities

We extracted materiality - the areas that the CTC Group should address as a matter of priority in terms of the impact on its business and stakeholders. The extracted materiality is defined as the CTC's Group materiality, which reflects our corporate philosophy in more straightforward terms.

Goal of materiality and achievements in fiscal 2017

The results of fiscal 2017 are as follows.

Provide trusted IT services
The CTC Group's materiality Specific goals and key indicators (KPI) results Coverage
Ensure rigorous information security Number of serious accidents (Goal 0) 0 CTC Group in Japan
Ratio of training participants (Goal 100%) 100% CTC Group in Japan
Improving quality Customer satisfaction (Goal 90%) 88% CTC stand alone
Compliance Number of serious compliance violations (Goal 0) 0 CTC Group in Japan
Ratio of training participants (Goal 100%) 100% CTC Group in Japan
Cultivate personnel who can change society for the better
The CTC Group's materiality Specific goals and key indicators (KPI) results Coverage
Developing and Cultivating Human Resources employee training (target training hours per person: 49 hours/year). 49 hours/year
* In addition to the above, as part of training also deployed employees to IT firms and business locations overseas for the purpose of acquiring knowledge about state-of-the-art technology.
CTC stand alone
Promoting diversity and workstyle Reforms Improved in diversity and measures for changing ways of working. Besides the mentoring system and career development support training, promoted diversity and reformed ways of working through measures such as staggered working hours, introduction of employment status visualization tools, and participation in Telework Day (2,700 people working from home). CTC stand alone
Paid leave utilization rate. (Goal over 70%) 72% CTC stand alone
Help cultivate people who can be a bridge to the next generation "Children's Technology Challenge IT workshop class" held. (Goal  8 times) On eight occasions (in places such as Tokyo, Miyagi) for a total of 171 participants. CTC Group in Japan
Harness IT to build a sustainable society
The CTC Group's materiality Specific goals and key indicators (KPI) results Coverage
Address Issues related to an Aging Society Promoted IT solutions for a declining birthrate and an aging population.
  • Jointly developed automated voice solutions that utilize BELLSYSTEM24 Holdings and AI.
  • Introduced Robotic Process Automation (RPA) to respond to reduced workforces in regional banks.
  • Developed C-Series software to support enhanced productivity at construction sites utilizing IT.
CTC Group in Japan
Reduce environmental impact Promoted IT solutions for the reduction of environmental loads.
  • Promoted Open Compute Project (OCP) to reduce power consumption, installing servers, racks and electrical power sources developed jointly with the manufacturers in the ISP Big Data infrastructure of major companies.
  • Improved prediction accuracy of tsunamis going upstream by implementing simulation to prevent tsunami disaster.
  • Provided support to 181 introduction cases for spreading the use of photovoltaic and wind power generation.
CTC Group in Japan
Reduced office energy use intensity
(by 1% year on year).
8% increase from the previous year
*Mainly due to the fact that customer’s inspection equipment was installed in the server room inside the office.
CTC stand alone
Reduced data center energy use intensity (PUE). (by 1% year on year). 0.4% increase from the previous year
*Greenhouse gas emissions decreased by 7.9% from the previous year
CTC stand alone
Number of serious legal violations (Goal 0) 0 CTC Group in Japan
Contribute to regional economies Promoted IT solutions that contribute to regional economies.
  • Concluded business tie-ups with AI venture businesses and AI learning data processing businesses. Cooperated with outsourcing businesses in Indonesia.
  • Concluded an agreement with Shiga University to cultivate human resources in the field of Data Science. Carried out collaborative research on practical education methods.
  • Operation support of cloud security services to local governments across Japan.
CTC Group in Japan
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