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GRI Guidelines Reference Table

These reports display the information categories listed under General Standard Disclosures in the GRI (Global Reporting Initiative) G4 Sustainability Reporting Guidelines.

General Standard Disclosures

Strategy and Analysis

Item Indicators Page Displayed
G4-1 Statement from the most senior decision-maker of the organization (such as the CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and the organization's strategy for addressing sustainability Message from CEO
G4-2 Key impacts, risks, and opportunities

Organizational Profile

Item Indicators Page Displayed
G4-3 Name of the organization Corporate Profile
G4-4 Primary brands, products, and services CTC's Solutions
G4-5 Location of the organization's headquarters Corporate Profile
G4-6 Number of countries where the organization operates, and names of countries where either the organization has significant operations or that are specifically relevant to the sustainability topics covered in the report Corporate Profile
G4-7 Nature of ownership and legal form of the organization Corporate Profile
G4-8 Markets served by the organization (including geographic breakdown, sectors served, and types of customers and beneficiaries)
G4-9
  • Scale of the organization
Corporate Profile
G4-10
  • Total number of employees by employment contract and gender
  • Total number of permanent employees by employment type and gender
  • Total workforce by employees and supervised workers, and by gender
  • Total workforce by region and gender
  • Whether or not a substantial portion of the organization's work is performed by workers who are legally recognized as self-employed, or by individuals other than employees or supervised workers, including employees and dispatched supervised employees of contractors
  • Any significant variations in employment numbers (such as seasonal variations in employment in the tourism or agricultural industries)
Basic Employee Data
G4-11 Percentage of total employees covered by collective bargaining agreements
G4-12 Organizational supply chain
G4-13 Any significant changes during the reporting period regarding the organization's size, structure, ownership, or its supply chain

Commitment to External Initiatives

Item Indicators Page Displayed
G4-14 Whether or not, and how, precautionary approaches or principles are being addressed by the organization Environmental Activities Policy United Nations Global Compact
G4-15 List of externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses United Nations Global Compact
G4-16 List of memberships of associations (such as industry associations) and national or international advocacy organizations in which the organization holds a position that corresponds to any of the following items... United Nations Global Compact

Identified Material Aspects & Boundaries

Item Indicators Page Displayed
G4-17
  • List of all entities included in the organization's consolidated financial statements or equivalent documents
  • Whether or not any entity included in the organization's consolidated financial statements or equivalent documents is not covered by the report
G4-18
  • Process for defining the report content and the Aspect Boundaries
  • How the organization has implemented the Reporting Principles for Defining Report Content
G4-19 List of all the material Aspects identified in the process for defining report content
G4-20 Aspect Boundary within the organization for each material Aspect
G4-21 Aspect Boundary outside the organization for each material Aspect
G4-22 Effect of any restatements of information provided in previous reports, and the reasons for such restatements
G4-23 Significant changes from previous reporting periods in the Scope and Aspect Boundaries

Stakeholder Engagement

Item Indicators Page Displayed
G4-24 List of stakeholder groups engaged by the organization CTC Group Stakeholders
G4-25 Basis for identification and selection of stakeholders with whom the organization has engaged CTC Group Stakeholders
G4-26 The organization's approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group CTC Group Stakeholders
G4-27 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including those responded to through its reporting

Report Profile

Item Indicators Page Displayed
G4-28 Reporting period (such as fiscal or calendar year) for information provided
G4-29 Date of most recent previous report (if any)
G4-30 Reporting cycle (such as annual, biennial)
G4-31 Contact point for questions regarding the report or its content

GRI Content Index

Item Indicators Page Displayed
G4-32
  • The "in accordance" option the organization has chosen
  • The GRI Content Index for the chosen option
  • The reference to the External Assurance Report, if the report has been externally assured
GRI Guideline Reference Table

Assurance

Item Indicators Page Displayed
G4-33
  • The organization's policy and current practice with regard to seeking external assurance for the report
  • If not included in the assurance report accompanying the sustainability report, the scope and basis of any external assurance provided
  • The relationship between the organization and the assurance providers
  • Whether or not the highest governance body or senior executives are involved in seeking assurance for the organization's sustainability report

Governance

Governance Structure and Composition

Item Indicators Page Displayed
G4-34 The governance structure of the organization, including committees of the highest governance body CSR Promotion Framework
G4-35 The process for delegating authority for economic, environmental and social topics from the highest governance body to senior executives and other employees
G4-36 Whether or not the organization has appointed an executive-level position or positions with responsibility for economic, environmental and social topics, and whether post holders report directly to the highest governance body
G4-37 Processes for consultation between stakeholders and the highest governance body on economic, environmental and social topics
G4-38 The composition of the highest governance body and its committees Corporate Governance Framework
G4-39 Whether or not the Chair of the highest governance body is also an executive officer Corporate Governance Framework
G4-40 The nomination and selection processes for the highest governance body and its committees
G4-41 Processes for the highest governance body to ensure conflicts of interest are avoided and managed

Highest Governance Body's Role in Setting Purpose, Values and Strategy

Item Indicators Page Displayed
G4-42 The highest governance body's and senior executives' roles in the development, approval, and updating of the organization's purpose, values, mission statements, strategies, policies, and goals related to economic, environmental and social impacts CSR Promotion Framework

Highest Governance Body's Competencies and Performance Evaluation

Item Indicators Page Displayed
G4-43 Measures taken to develop and enhance the highest governance body's collective knowledge of economic, environmental and social topics
G4-44
  • Processes for evaluation of the highest governance body's performance with respect to governance of economic, environmental and social topics
  • Actions taken in response to evaluation of the highest governance body's performance with respect to governance of economic, environmental and social topics

Highest Governance Body's Role in Risk Management

Item Indicators Page Displayed
G4-45
  • The highest governance body's role in the identification and management of economic, environmental and social impacts, risks, and opportunities
  • Whether or not stakeholder consultation is used to support the highest governance body's identification and management of economic, environmental and social impacts, risks, and opportunities
Risk Management
G4-46 The highest governance body's role in reviewing the effectiveness of the organization's risk management processes for economic, environmental and social topics
G4-47 The frequency of the highest governance body's review of economic, environmental and social impacts, risks, and opportunities

Highest Governance Body's Role in Sustainability Reporting

Item Indicators Page Displayed
G4-48 The highest committee or position that formally reviews and approves the organization's sustainability report and ensures that all material Aspects are covered

Highest Governance Body's Role in Evaluating Economic, Environmental and Social Performance

Item Indicators Page Displayed
G4-49 The process for communicating critical concerns to the highest governance body
G4-50 The nature and total number of critical concerns that were communicated to the highest governance body and the mechanism(s) used to address and resolve them

Remuneration and Incentives

Item Indicators Page Displayed
G4-51 Remuneration policies for the highest governance body and senior executives Policy Regarding Remuneration, etc., for Directors and Auditors
G4-52 The process for determining remuneration Policy Regarding Remuneration, etc., for Directors and Auditors
G4-53 How stakeholders' views are sought and taken into account regarding remuneration
G4-54 The ratio of the annual total compensation for the organization's highest-paid individual in each country of significant operations to the median annual total compensation for all employees (excluding the highest-paid individual) in the same country
G4-55 The ratio of percentage increase in annual total compensation for the organization's highest-paid individual in each country of significant operations to the median percentage increase in annual total compensation for all employees (excluding the highest-paid individual) in the same country

Ethics and Integrity

Item Indicators Page Displayed
G4-56 The organization's values, principles, standards and norms of behavior such as codes of conduct and codes of ethics Thinking with Regard to CSR
G4-57 Internal and external mechanisms for seeking advice on ethical and lawful behavior, and matters related to organizational integrity, such as helplines or advice lines
G4-58 Internal and external mechanisms for reporting concerns about unethical or unlawful behavior, and matters related to organizational integrity, such as escalation through line management, whistleblowing mechanisms or hotlines Whistle-blowing Systems

Specific Standard Disclosures

Disclosures on Management Approach

Item Indicators Page Displayed
G4-DMA Reason(s) why the Aspect is material CSR Management Environmental Management System Relationship with Our Clients Relationship with Our Suppliers Relationship with Our Employees Relationship with Local Communities and Society

Category: Economic

Aspect: Economic Performance

Item Indicators Page Displayed
G4-EC1 Direct economic value generated and distributed
G4-EC2 Financial implications and other risks and opportunities for the organization's activities due to climate change Environmental Policy
G4-EC3 Coverage of the organization's defined benefit plan obligations
G4-EC4 Financial assistance received from government

Aspect: Regional Market Presence

Item Indicators Page Displayed
G4-EC5 Ratios of standard minimum (entry level) wage by gender compared to local minimum wage at significant locations of operation
G4-EC6 Proportion of senior management hired from the local community at significant locations of operation

Aspect: Indirect Economic Impacts

Item Indicators Page Displayed
G4-EC7 Development and impact of infrastructure investments and services supported Relationship with Local Communities and Society
G4-EC8 Significant indirect economic impacts, including the extent of those impacts

Aspect: Procurement Practices

Item Indicators Page Displayed
G4-EC9 Proportion of spending on local suppliers at significant locations of operation

Category: Environmental

Aspect: Materials

Item Indicators Page Displayed
G4-EN1 Materials used by weight or volume
G4-EN2 Percentage of materials used that are recycled input materials

Aspect: Energy

Item Indicators Page Displayed
G4-EN3 Energy consumption within the organization Reducing Energy Usage and CO2 Emissions
G4-EN4 Energy consumption outside of the organization
G4-EN5 Energy intensity metric Reducing Energy Usage and CO2 Emissions
G4-EN6 Reduction of energy consumption Reducing Energy Usage and CO2 Emissions
G4-EN7 Reductions in energy requirements of products and services Reducing Energy Usage and CO2 Emissions

Aspect: Water

Item Indicators Page Displayed
G4-EN8 Total water withdrawal by source
G4-EN9 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas
G4-EN10 Percentage and total volume of water recycled and reused

Aspect: Biodiversity

Item Indicators Page Displayed
G4-EN11 Operational sites owned, leased and/or managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas
G4-EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas
G4-EN13 Habitats protected or restored Biodiversity Conservation Initiatives
G4-EN14 Total number(s) of IUCN red list species and national conservation list species with habitats in areas affected by operations

Aspect: Emissions

Item Indicators Page Displayed
G4-EN15 Direct greenhouse gas (GHG) emissions (Scope 1) Reducing Energy Usage and CO2 Emissions
G4-EN16 Energy indirect greenhouse gas (GHG) emissions (Scope 2) Reducing Energy Usage and CO2 Emissions
G4-EN17 Other indirect greenhouse gas (GHG) emissions (Scope 3) KDDI Case Study
G4-EN18 Greenhouse gas (GHG) emissions intensity metric
G4-EN19 Reduction of greenhouse gas (GHG) emissions Reducing Energy Usage and CO2 Emissions
G4-EN20 Emissions of ozone-depleting substances (ODS)
G4-EN21 NOx, SOx, and other significant air emissions

Aspect: Effluents and Waste

Item Indicators Page Displayed
G4-EN22 Total water discharge by quality and destination
G4-EN23 Total weight of waste by type and disposal method Amount of Resources Used
G4-EN24 Total number and volume of significant spills
G4-EN25 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel convention annex I, II, III, and VII, and percentage of transported waste shipped internationally
G4-EN26 Identity (i.e. location), size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the organization's discharges of water and runoff

Aspect: Products and Services

Item Indicators Page Displayed
G4-EN27 Extent of impact mitigation of environmental impacts of products and services KDDI Case Study (Japanese Only) Edogawa City Case Study (Japanese Only)
G4-EN28 Percentage of products sold/used and their packaging materials that are reclaimed (i.e. reused and/or recycled) by category

Aspect: Compliance

Item Indicators Page Displayed
G4-EN29 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations Environmental Compliance Status

Aspect: Transport

Item Indicators Page Displayed
G4-EN30 Significant environmental impacts of transporting products and other goods and materials used in the organization's operations, and of transporting members of the workforce (employees, etc.)

Aspect: Overall (Environmental)

Item Indicators Page Displayed
G4-EN31 Total environmental protection expenditures and investments by type

Aspect: Supplier Environmental Assessment

Item Indicators Page Displayed
G4-EN32 Percentage of new suppliers that were screened and selected using environmental criteria
G4-EN33 Significant actual and potential negative environmental impacts in the supply chain and actions taken in response to those impacts

Aspect: Environmental Grievance Mechanisms

Item Indicators Page Displayed
G4-EN34 Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms

Category: Social

Subcategory: Labor Practices and Decent Work

Aspect: Employment

Item Indicators Page Displayed
G4-LA1 Total number and rates of new employee hires and employee turnover by age group, gender and region Basic Employee Data
G4-LA2 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation Promoting Work-Life Balance Personnel Development Work-Life Balance (Japanese Only)
G4-LA3 Return to work and retention rates after parental (maternity and/or childcare) leave, by gender

Aspect: Labor/Management Relations

Item Indicators Page Displayed
G4-LA4 Minimum notice periods regarding operational changes, including whether or not these are specified in collective agreements

Aspect: Occupational Health and Safety

Item Indicators Page Displayed
G4-LA5 Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs
G4-LA6 Types of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender
G4-LA7 Workers with high incidence or high risk of diseases related to their occupation
G4-LA8 Health and safety topics covered in formal agreements with trade unions

Aspect: Training and Education

Item Indicators Page Displayed
G4-LA9 Average hours of training per year per employee by gender, and by employee category Training Schemes (Japanese Only)
G4-LA10 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings Employment of Elderly People
G4-LA11 Percentage of employees receiving regular performance and career development assessments, by gender and by employee category

Aspect: Diversity and Equal Opportunity

Item Indicators Page Displayed
G4-LA12 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity Basic Employee Data

Aspect: Equal Remuneration for Women and Men

Item Indicators Page Displayed
G4-LA13 Ratio of basic salary and remuneration of women to men by employee category and by significant locations of operation

Aspect: Supplier Assessment for Labor Practices

Item Indicators Page Displayed
G4-LA14 Percentage of new suppliers that were screened using labor practices criteria
G4-LA15 Significant actual and potential negative impacts for labor practices in the supply chain and actions taken in response to those impacts

Aspect: Labor Practices Grievance Mechanisms

Item Indicators Page Displayed
G4-LA16 Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms

Subcategory: Human Rights

Aspect: Investment

Item Indicators Page Displayed
G4-HR1 Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening
G4-HR2 Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained

Aspect: Non-discrimination

Item Indicators Page Displayed
G4-HR3 Total number of incidents of discrimination and corrective actions taken

Aspect: Freedom of Association and Collective Bargaining

Item Indicators Page Displayed
G4-HR4 Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and measures taken to support these rights

Aspect: Child Labor

Item Indicators Page Displayed
G4-HR5 Operations and suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor

Aspect: Forced or Compulsory Labor

Item Indicators Page Displayed
G4-HR6 Operations and suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor

Aspect: Security Practices

Item Indicators Page Displayed
G4-HR7 G4-HR7 Percentage of security personnel trained in the organization's human rights policies or procedures that are relevant to operations

Aspects: Indigenous Rights

Item Indicators Page Displayed
G4-HR8 Total number of incidents of violations involving rights of indigenous peoples, and actions taken in response to such incidents

Aspects: Human Rights Assessment

Item Indicators Page Displayed
G4-HR9 Total number and percentage of operations that have been subject to human rights reviews or impact assessments

Aspects: Supplier Human Rights Assessment

Item Indicators Page Displayed
G4-HR10 Percentage of new suppliers that were screened using human rights criteria
G4-HR11 Significant actual and potential negative human rights impacts in the supply chain and actions taken in response to such impacts

Aspect: Human Rights Grievance Mechanisms

Item Indicators Page Displayed
G4-HR12 Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms

Subcategory: Society

Aspect: Local Communities

Item Indicators Page Displayed
G4-SO1 Percentage of operations with implemented local community engagement, impact assessments, and community development programs
G4-SO2 Operations with significant actual and potential negative impacts on local communities

Aspect: Anti-corruption

Item Indicators Page Displayed
G4-SO3 Total number and percentage of operations assessed for risks related to corruption, and the significant risks identified
G4-SO4 Communication and training on anti-corruption policies and procedures Strengthening of Anti-Corruption Initiatives
G4-SO5 Confirmed incidents of corruption and actions taken in response to such incidents

Aspect: Public Policy

Item Indicators Page Displayed
G4-SO6 Total value of political contributions by country and recipient/beneficiary

Aspect: Anti-competitive Behavior

Item Indicators Page Displayed
G4-SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices, and their outcomes

Aspect: Compliance

Item Indicators Page Displayed
G4-SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations Number of Compliance Violations

Aspect: Supplier Assessment for Impacts on Society

Item Indicators Page Displayed
G4-SO9 Percentage of new suppliers that were screened using criteria for impacts on society
G4-SO10 Significant actual and potential negative impacts on society in the supply chain and actions taken in response to such impacts

Aspect: Grievance Mechanisms for Impacts on Society

Item Indicators Page Displayed
G4-SO11 Number of grievances about impacts on society filed, addressed, and resolved through formal grievance mechanisms

Subcategory: Product Responsibility

Aspect: Customer Health and Safety

Item Indicators Page Displayed
G4-PR1 Percentage of significant products and services for which health and safety impacts are assessed for improvement
G4-PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes

Aspect: Product and Service Labeling

Item Indicators Page Displayed
G4-PR3 Type of product and service information required by the organization's procedures for product and service information and labeling, and percentage of significant products and services subject to such information requirements
G4-PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes
G4-PR5 Results of surveys measuring customer satisfaction Activities to Improve Customer Satisfaction (CS)

Aspect: Marketing Communications

Item Indicators Page Displayed
G4-PR6 Sales of banned or disputed products
G4-PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship activities, by type of outcomes

Aspect: Customer Privacy

Item Indicators Page Displayed
G4-PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data Protection of Personal Information (POPI) and Information-Related Violations

Aspect: Compliance

Item Indicators Page Displayed
G4-PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services
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