Launch of Figues Flex AI that Integrates AI and ERP to Support Every Step of Business and Organizational Transformation

ITOCHU Techno-Solutions Corporation (headquartered in Minato-ku, Tokyo; Tatsushi Shingu, President and CEO; hereinafter CTC) will launch Figues Flex AI, our integrated solutions to support implementation and operation of SAP S/4HANA Cloud Public Edition, SAP’s ERP system. These solutions enable companies to formulate a strategic digital transformation (DX) policy centered on AI and accelerate their DX initiatives. CTC provides end-to-end support for the effective implementation and operation of the ERP by integrating AI across all phases: organizational transformation, core businesses modernization, operational efficiency improvement, and operation and training.

We have heard the following challenges from companies considering adoption of SAP S/4HANA Cloud Public Edition as part of their efforts toward business process standardization and DX:

• Concerns about whether thier existing business processes can be aligned with SAP’s standard functionalities (Fit-to-Standard)
• Significant difficulty in achieving consensus among stakeholders because the ERP adoption impacts all operations within a division
• Opposition from frontline teams due to gaps between current business processes and new processes with the ERP
• Challenges in transferring expertise and technical skills due to labor shortages

Against this backdrop, CTC proposes a new approach that places AI at its core to deliver more feasible and efficient business and organizational transformation. This approach facilitates customer companies' ERP adoption decisions, promotes understanding and consensus among internal stakeholders, and fosters unified internal commitment.

Figues Flex AI provides five solutions designed to support customers across four phases, which can be delivered in phased steps or comprehensively to offer flexible support tailored to customer needs.