CTC TECHNOLOGY Starts Offering AI-powered Managed Service

CTC TECHNOLOGY Corporation (headquartered in Minato-ku, Tokyo; Tatsuya Matsumaru, President and CEO; hereinafter “CTCT”), a consolidated subsidiary of ITOCHU Techno-Solutions Corporation (hereinafter “CTC”), which provides maintenance and operation services for IT systems, will start offering managed service for system operation utilizing AI (artificial intelligence) from January 2024. The service aims to speed up primary responses to system failures by using machine learning to judge monitoring alerts, with prices starting from 250,000 yen per month (excluding tax), targeting sales of 1 billion yen from 200 companies within three years.

In recent years, corporate IT systems have become increasingly diversified, ranging from on-premises to cloud-based and applications, leading to a complexity in system operation tasks. To ensure stable system operations, early recovery from failures is required to check various formats of logs from many tools to isolate failures in many cases. Therefore, , there is a growing need for advanced system operation.

The service is based on the concept of AIOps, which utilizes AI to automate system operations, and uses machine learning to identify the system status from alerts and to speed up the process from failure isolation to primary response. Also, the service can aggregate unnecessary alerts, accurately notify alerts that lead to service impacts or performance degradation, identify high-priority incidents, and automate primary responses through program configuration to facilitate early recovery. In addition, by learning signs of incidents, it can also lead to the prediction and prevention of system failures, and more stable operation can be expected.

For alert identification, this service adopts AIOps solutions from PagerDuty, Inc. (headquartered in the U.S.), allowing machine learning through integration with over 700 monitoring and observability tools, reducing alert noise and accelerating incident triage. As a result, unnecessary alerts are automatically limited, ensuring only the most critical alerts are notified. PagerDuty's dedicated mobile app allows information sharing with customers, facilitating smooth communication regarding incident response policies and decision-making.

CTCT provides maintenance and operation services for customer systems and has developed this managed service by leveraging its long-standing expertise in alert screening, failure isolation, incident management and recovery operations. By partially automating system operation tasks based on AIOps, CTCT can not only enhances early response to failure but also focus on more advanced operation tasks such as identifying root causes of incidents and proposing performance improvements, striving for further improvement in the quality of managed services.

The CTC Group offers hybrid cloud support services “OneCUVIC” that leads increasingly complex and mixed corporate IT environments to an open, simple, and secure environment, and "Open Hybrid Control Center (OHCC)," which integrates system operations and security operations, and is further strengthening our services to optimize system operations. The managed service released this time can also be linked with OHCC and will contribute to the stable operation of customer systems.