CTC Globally Launches System Operation and Monitoring Services in the ASEAN Region

ITOCHU Techno-Solutions Corporation (CTC, headquartered in Chiyoda-ku, Tokyo; Satoshi Kikuchi, President & CEO) will launch the CTC Proactive Service (CPS) on November 28 together with CTC Global Sdn Bhd (CTC Global Malaysia, headquartered: Petaling Jaya, Malaysia; Dennis Koh Seng Huat, Managing Director), a Group company in Malaysia responsible for IT system development and maintenance. CPS is an operation and monitoring service designed to improve the efficiency of customer system operations through the use of automation technology, monitor operations 24 hours a day to prevent failures, and help desk in English, Malay and Chinese. CTC and CTC Global Malaysia will provide this service mainly to Japanese companies in the ASEAN region, who demand the same level of IT governance as that in Japan. They aim to secure orders from 50 companies per year.

Recently, in the ASEAN region where many Japanese companies have entered, the local operation of IT systems has been increasingly important due to the tightening of security regulations and other legislation, and because of the need to reduce costs. Thus, companies in the region are required to operate their systems efficiently by maintaining the same high level of service as that in Japan.

In response to these needs, CTC and CTC Global Malaysia will launch the CTC Proactive Service (CPS), an operation and monitoring service intended for companies worldwide including ASEAN region. It addresses failures through the provision of 24-hour, 365-day preventive monitoring of systems and an automation technology called Run Book Automation^*1 (RBA). The new service also ensures the safety of IT communications during remote access, and offers a portal site for administration that allows customers to check the statuses of their systems in real time. For approximately 60% of the operations for addressing failures can be patterned, RBA will enable user companies to improve system operating efficiency and reduce system operation costs by up to 30%.
CTC Global Malaysia has been providing system maintenance services for many years through its 23 locations in Malaysia. The new services will enable it to offer comprehensive after-sales services ranging from the preventive monitoring of systems to addressing failures that have occurred.

CTC already provides 24-hour, 365-day operation and monitoring services for more than 120 customers in Japan through its Remote Operation Center (ROC). This center was established inside the CTC TECHNOLOGY Corporation, a Group company that provides maintenance services and other forms of customer support. The system CTC has established in Malaysia possesses the same operation functionality as the ROC in Japan. Drawing upon the expertise it has acquired in Japan through provision of maintenance services and services using ROC, CTC will use this new system to begin providing the CTC Proactive Service.

The CTC Group, of which CTC Global Malaysia is a part, will utilize its comprehensive strength to enhance the functionality of the CTC Proactive Service and thereby further expand its global business including the ASEAN region.