ESG Data

Human Resources-Related Data

(Data calculation reference dates: Data calculated on March 31 of each fiscal year. But disabled employee figures calculated on June 1 of each fiscal year.)

Basic Data (Consolidated)

Fiscal Unit 2016 2017 2018 2019
Employees Total People 8,100 8,175 8,359 8,808
Gender Men People 6,878 6,919 7,032 7,317
Women People 1,222 1,256 1,327 1,491

Basic Data (Non-Consolidated)

Fiscal Unit 2016 2017 2018 2019
Employees Total People 3,958 4,117 4,272 4,276
Gender Men People 3,345 3,478 3,611 3,569
Women People 613 639 661 707
Age Under 30 People 466 523 598 708
30-39 People 1,429 1,337 1,260 1,117
40-49 People 1,432 1,581 1,641 1,641
50-59 People 605 638 732 760
Over 60 People 26 38 41 50
Turnover*1 Men People 97 103 104 140
Women People 18 20 29 12
Total People 115 123 133 152
Turnover rate*1 Men % 3.0 2.8 2.8 3.8
Women % 3.0 2.9 4.0 1.6
Total % 3.0 2.8 3.0 3.4
Average years worked Men Year 13.2 13.5 13.7 13.6
Women Year 12.9 12.6 12.9 12.6
Total Year 13.1 13.4 13.5 13.5

Diversity (Non-Consolidated)

Fiscal Unit 2016 2017 2018 2019
Number of new graduates hired Men People 89 79 117 96
Women People 28 45 39 58
Total People 117 124 156 154
Number of mid-career hires Number People 59 81 113 160
Retiree reemployment rate % 77.4 72.7 87.5 70.5
Female managers*1*2 Number People 49 56 59 69
Percentage % 4.0 4.5 4.9 5.6
Percentage of disabled employees % 2.23 2.20 2.50 2.50

Work Style (Non-Consolidated)

Fiscal Unit 2016 2017 2018 2019
Average annual leave uptake rate % 70 72 75 73
Annual average number of holidays taken Days 13.5 13.9 14.5 13.9
Average monthly overtime hours Hours 16 14 14 13
Childcare leave system users Men People 17 54 59 59
Women People 65 66 69 65
Total People 82 120 128 124
Childcare leave uptake rate (male)*3 % 9.5 34.9 39.1 44.4
Rate of return from childcare leave % 99 99 100 100
Reduced working hours system users People 98 97 97 99
Nursing care holiday system users People 165 202 212 200
Nursing care leave system users People 2 1 0 1
Time off for caregiver system users People 34 34 32 44
Volunteer leave*4number of employees People 8 130 18 74
Disaster support volunteer special leave*5number of employees People 39 35 41 23
Users of disaster support volunteer activity cost subsidies People 100 152 104 77
Number of flextime system participants*6 Annual total People 2,976 3,733 3,794 4,155
Monthly average People 1,349 1,588 1,702 1,784
Morning work*7 Annual total People 2,615 2,812 2,907 2,941
Monthly average People 1,149 1,276 1,323 1,325
Staggered work*8 Annual total People 622 938 1,017 1,515
Monthly average People 160 305 376 497
Hourly paid leave*9 Annual total People 863 1,176 1,371 1,453
Monthly average People 192 293 372 425
Telework*10 Annual total People - 2,059 1,873 3,074

Human Resource Development (Non-Consolidated)

Fiscal Unit 2016 2017 2018 2019
Number of training participants People 115,451 111,260 101,673 129,026
Average hours of training per person Hours 49 49 48 53
  • *1Figures for number of retirees, turnover, and female employees in leadership positions pertain to employees originally hired by CTC.
  • *2Leading position means managers and specialists.
  • *3In fiscal 2018, we reviewed the method for measuring the childcare leave uptake rate to include those taking childcare leave for 3 days or less.
  • *4Leave that can be taken for activities approved by the Company, such as community contribution and welfare activities in Japan.
  • *5Special leave that can be taken to undertake activities in disaster-stricken areas in Japan.
  • *6Number of people who engaged in morning work, hourly paid leave, staggered work, or telework.
  • *7We place limits on overtime work at night and on holidays and encourage work in the early morning hours (5:00–9:00am).
  • *8System allowing employees to work full-time while adjusting the daily starting times (between 7:00am and 10:00am).
  • *9System allowing employees to take 3 days (24 hours) of annual paid leave in hourly units.
  • *10Number of people who performed telework on Telework Day/Days.

Security / Compliance

Fiscal Unit 2016 2017 2018 2019
Number of serious security incidents Cases - 0 0 0
Number of serious compliance violations Cases - 0 0 0
Number of serious environmental law violations Cases - 0 0 0

Environmental Data from CTC Group Offices and Data Centers

Fiscal Unit 2016 2017 2018 2019
Offices Energy used kL 3,293 3,701 3,724 3,547
Greenhouse gas t-CO2 6,437 7,044 6,889 6,352
Specific energy consumption*1 0.41 0.44 0.43 0.41
Data Centers Energy used kL 29,714 28,048 27,838 26,988
Greenhouse gas t-CO2 59,210 54,705 51,185 47,930
Specific energy consumption*2 1.707 1.703 1.697 1.713
Major Overseas Offices Greenhouse gas*3 t-CO2 722.8 397.9 396.1 633.3
  • *1Energy consumption/number of personnel (past amount corrected due to coefficient change in fiscal 2019)
  • *2Whole DC energy used (kL)/IT equipment energy used (kL)
  • *3Calculated based on the emission factors by country officially announced by IGES (Institute of Global Environmental Strategies)

Quality

Fiscal Unit 2016 2017 2018 2019
Customer evaluation of system quality*1 % - - - 89

*1Percentage of respondents who answered "Similar to competitors" or higher in the system quality evaluation section of the customer satisfaction survey. Although we conducted customer satisfaction surveys up to and including fiscal 2018, we only show the fiscal 2019 figure here because we changed the evaluation criteria in fiscal 2019.

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