ESG Data
Human Resources-Related Data
(Data calculation reference dates: Data calculated on March 31 of each fiscal year. But disabled employee figures calculated on June 1 of each fiscal year.)
Basic Data (Consolidated)
| Fiscal | Unit | 2018 | 2019 | 2020 | 2021 | ||
|---|---|---|---|---|---|---|---|
| Employees | Total | People | 8,359 | 8,808 | 9,050 | 9,291 | |
| Gender | Men | People | 7,032 | 7,317 | 7,436 | 7,530 | |
| Women | People | 1,327 | 1,491 | 1,614 | 1,761 | ||
Basic Data (Non-Consolidated)
| Fiscal | Unit | 2018 | 2019 | 2020 | 2021 | ||
|---|---|---|---|---|---|---|---|
| Employees | Total | People | 4,272 | 4,276 | 4,451 | 4,597 | |
| Gender | Men | People | 3,611 | 3,569 | 3,684 | 3,773 | |
| Women | People | 661 | 707 | 767 | 824 | ||
| Age | Under 30 | People | 598 | 708 | 807 | 888 | |
| 30-39 | People | 1,260 | 1,117 | 1,107 | 1,095 | ||
| 40-49 | People | 1,641 | 1,641 | 1,665 | 1,665 | ||
| 50-59 | People | 732 | 760 | 829 | 897 | ||
| Over 60 | People | 41 | 50 | 43 | 52 | ||
| Turnover*1 | Men | People | 104 | 140 | 70 | 106 | |
| Women | People | 29 | 12 | 12 | 28 | ||
| Total | People | 133 | 152 | 82 | 134 | ||
| Turnover rate*1 | Men | % | 2.8 | 3.8 | 1.9 | 2.7 | |
| Women | % | 4.0 | 1.6 | 1.5 | 3.2 | ||
| Total | % | 3.0 | 3.4 | 1.8 | 2.8 | ||
| Average years worked | Men | Year | 13.7 | 13.6 | 13.7 | 13.8 | |
| Women | Year | 12.9 | 12.6 | 12.4 | 12.2 | ||
| Total | Year | 13.5 | 13.5 | 13.4 | 13.5 | ||
Diversity (Non-Consolidated)
| Fiscal | Unit | 2018 | 2019 | 2020 | 2021 | |
|---|---|---|---|---|---|---|
| Number of new graduates hired | Men | People | 117 | 96 | 101 | 97 |
| Women | People | 39 | 58 | 61 | 59 | |
| Total | People | 156 | 154 | 162 | 156 | |
| Number of mid-career hires | Number | People | 113 | 160 | 156 | 150 |
| Retiree reemployment rate | % | 87.5 | 70.5 | 90.1 | 81.4 | |
| Female managers*1 | Number | People | 59 | 69 | 70 | 80 |
| Percentage | % | 4.9 | 5.6 | 5.6 | 6.0 | |
| Percentage of disabled employees | % | 2.5 | 2.5 | 2.6 | 2.4 | |
Work Style (Non-Consolidated)
| Fiscal | Unit | 2018 | 2019 | 2020 | 2021 | |
|---|---|---|---|---|---|---|
| Average annual leave uptake rate | % | 75 | 73 | 61.0 | 64.2 | |
| Annual average number of holidays taken | Days | 14.5 | 13.9 | 11.7 | 12.3 | |
| Average monthly overtime hours | Hours | 14 | 13 | 16 | 13 | |
| Childcare leave system users | Men | People | 59 | 59 | 52 | 56 |
| Women | People | 69 | 65 | 55 | 44 | |
| Total | People | 128 | 124 | 107 | 100 | |
| Childcare leave uptake rate (male) | % | 39.1 | 44.4 | 36.3 | 44.1 | |
| Rate of return from childcare leave | % | 100 | 100 | 98.0 | 99.0 | |
| Reduced working hours system users | People | 97 | 99 | 93 | 72 | |
| Nursing care holiday system users | People | 212 | 200 | 144 | 147 | |
| Nursing care leave system users | People | 0 | 1 | 0 | 0 | |
| Time off for caregiver system users | People | 32 | 44 | 35 | 33 | |
| Volunteer leave*2number of employees | People | 18 | 74 | 11 | 10 | |
| Disaster support volunteer special leave*3number of employees*4 | People | 41 | 23 | 0 | 0 | |
| Users of disaster support volunteer activity cost subsidies*4 | People | 104 | 77 | 0 | 0 | |
| Morning work*5 | Annual total | People | 2,907 | 2,941 | 3,080 | 3,135 |
| Monthly average | People | 1,323 | 1,325 | 1,519 | 1,709 | |
| Staggered work*6 | Annual total | People | 1,017 | 1,515 | 1,916 | 1,638 |
| Monthly average | People | 376 | 497 | 846 | 780 | |
| Hourly paid leave*7 | Annual total | People | 1,371 | 1,453 | 1,357 | 845 |
| Monthly average | People | 372 | 425 | 327 | 228 | |
- *1Figures for the number of retirees,turnover,and female managers refer to employeers originally hired by CTC.
- *2Figures refer to leave that can be taken for activities approved by the Company,such as community contribution and welfare activities in japan.
- *3Figures are for special leave that can be taken to undertake activities in disaster-stricken areas in Japan.
- *4Due to the COVID-19 pandemic,the disaster support volunteer special leave and disaster support volunteer activity cost subsidies programs have not been used since fiscal 2020.
- *5The Company places limits on overtime work at night and on holidays and encourages work in the early morning hours(5:00-9:00 a.m.).
- *6This system allows employees to work full-time while selecting their daily starting times from a period between 7:00 a.m. 10:00 a.m. Since 2020,certain sonditions for using the system were relaxed as part of measures to prevent the spread of COVID-19.
- *7This system allows employees to take three days(24hours)of annual paid leave in hourly units.Since fiscal 2020,certain conditions for using the system were relaxed as part of measures to prevent the spread of COVID-19.
Human Resource Development (Non-Consolidated)
| Fiscal | Unit | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|
| Number of training participants | People | 101,673 | 129,026 | 132,430 | 94,016 |
| Average hours of training per person | Hours | 48 | 53 | 48 | 50 |
Security / Compliance
| Fiscal | Unit | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|
| Number of serious security incidents | Cases | 0 | 0 | 0 | 0 |
| Number of serious compliance violations | Cases | 0 | 0 | 0 | 0 |
| Number of serious environmental law violations | Cases | 0 | 0 | 0 | 0 |
Environmental Data from CTC Group Offices and Data Centers
| Fiscal | Unit | 2018 | 2019 | 2020 | 2021 | |
|---|---|---|---|---|---|---|
| Offices | Energy used | kL | 3,724 | 3,547 | 3,251 | 2,575 |
| Greenhouse gas | t-CO2 | 6,889 | 6,352 | 5,662 | 4,398 | |
| Specific energy consumption*1 | 0.43 | 0.41 | 0.36 | 0.27 | ||
| Data Centers | Energy used | kL | 27,838 | 26,988 | 24,267 | 24,415 |
| Greenhouse gas | t-CO2 | 51,185 | 47,930 | 41,972 | 41,195 | |
| Specific energy consumption*2 | 1.697 | 1.713 | 1.636 | 1.614 | ||
| Major Overseas Offices | Greenhouse gas*3 | t-CO2 | 396.1 | 633.3 | 918.9 | 740.3 |
- *1Energy consumption/number of personnel (past amount corrected due to coefficient change in fiscal 2019)
- *2Whole DC energy used (kL)/IT equipment energy used (kL)
- *3Calculated based on the emission factors by country officially announced by IGES (Institute of Global Environmental Strategies)
Quality
| Fiscal | Unit | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|
| Customer evaluation of system quality*1 | % | - | 89 | 91 | 92 |
*1Percentage of respondents who answered "Similar to competitors" or higher in the system quality evaluation section of the customer satisfaction survey. Although we conducted customer satisfaction surveys up to and including fiscal 2018, we only show the fiscal 2019 figure here because we changed the evaluation criteria in fiscal 2019.
