We provide high quality services
by upgrading IT into Takumi-no-Waza
(Craftmanship)
Tatsushi Shingu
President & CEO
ITOCHU Techno-Solutions Corporation (CTC)
*as of 2024
Scope of Quality Management System
(Japanese Only)
The CTC Group is engaged in the following quality improvement initiatives.
Ensuring quality in SI processes and raising the quality of our development and SI services
CTC is advancing the standardization of various work tasks with the aim of improving task quality and productivity in the development process; by standardizing project management, quality management, the development process and the development environment, organizing them into systematic SI standard systems (SINAVI), and proactively applying this system to development projects. We are also aiming to achieve integrated quality improvement by promoting the adoption and application of SINAVI at partner companies both in Japan and overseas.
CTC develops guidelines for project managers, and shares specific knowledge for ensuring sound project management. We have also constructed organizational frameworks for ensuring that projects are appropriately controlled.
CTC implements group-wide organizational activities in order to provide systems based on the quality requirements of clients. We have constructed a Quality Management System (CQMS), and many organizational units have obtained ISO9001 certification.
CTC has established standardized development and infrastructure-building processes. We advance projects by sharing information about the development approach with stakeholders at an early stage in the development, and giving them an idea of how the final deliverables for the project will look.
Standardization: standard processes (Japanese Only)
CTC has established development frameworks based on the OSS industry standard. We have also proactively introduced various development support tools, and are driving gains in quality and efficiency in development projects.
Ensuring product quality and raising the quality of our infrastructure building services
At CTC, we are engaged in the following initiatives to improve the quality of our products.
To improve the quality of our products, we communicate frequently with product vendors. We also hold monthly Quality Meetings with major product vendors and share quality targets with them. At these meetings, we deliver reports to our product vendors including the voices of clients and the status of products, and make requests for proactive responses to these reports. Where necessary, we also hold Quality Forums including the senior person responsible for quality at overseas product vendors, and seek to improve quality through sufficient communication.
We have created a Quality Management System, and are working continuously to improve our processes with the objective of enhancing both client satisfaction and product quality.
In , we obtained ISO9001: 2000 certification for our shipping inspection work processes.
Providing safe and secure maintenance and operation services that offer peace of mind
At CTC, we are engaged in the following initiatives to provide safe and stable systems to support our clients' businesses.
We have created a Quality Management System, and are working continuously to improve our processes with the objective of enhancing both client satisfaction and product quality.
We are also striving to reduce human errors by system engineers (SE), who create work procedures, and customer engineers (CE), who are responsible for the actual execution of work tasks; and are engaged in Human Error Zero (HEZ) activities to improve the quality of our work. We also seek to raise awareness among SEs and CEs through year-round risk prediction (KY) training.
Initiatives to Improve Quality of Systems Development Services