Quality Improvement Activities
Quality Policy
We provide high quality services
by honing our skills
Tatsushi Shingu
President & CEO
ITOCHU Techno-Solutions Corporation (CTC)
*as of 2025
Scope of Quality Management System
(Japanese Only)
Quality Improvement Initiatives
The CTC Group is engaged in the following quality improvement initiatives.
Initiatives to Improve Quality of Systems Development ServicesInitiatives to Improve Quality of Systems Development Services
Ensuring quality in SI processes and raising the quality of our development and SI services
Establishment and Application of SINAVI
We have established and promoted a standardized framework for various activities to enhance deliverable quality, work process quality, and productivity in SI projects. Along with the standardization of the most fundamental project management and quality processes, we have advanced the standardization of project governance and have applied the SI standard framework, “SINAVI,” across SI projects.
Project Management Standard
We have established and organized principles, rules, guidelines, and practical know-hows for those involved in project management to share concrete knowledge for sound project management.
Quality Process Standard
We carry out CTC Group wide quality improvement activities to deliver systems that meet our customers’ quality requirements. We have established the CTC Quality Management System (CQMS), and many of our organizations have obtained ISO 9001 certification.
Project Governance Standard
We have established our project governance framework to ensure sound project management. We have also prepared standards, rules, and know-hows to achieve such management.
Initiatives to Improve Quality of Maintenance & Operation Services
Providing safe and secure maintenance and operation services that offer peace of mind
Initiatives to Improve the Quality of Our Maintenance & Operation Services
At CTC, we are engaged in the following initiatives to provide safe and stable systems to support our clients' businesses.
Construction and Operation of Quality Management System
Each company within the CTC group is constructing and operating a quality management system that complies with ISO 9001, and striving for continuous and systematic improvement.
Efforts to Prevent Work Errors and Other Issues
In addition to carrying out operational tasks in accordance with standardized processes, we are thoroughly conducting education, awareness-raising activities, and initiatives for a mindset shift to eliminate mistakes and errors within the CTC group.
CTC regularly conducts risk management activities for maintenance and operation services in collaboration with the entire group, as well as sharing knowledge related to significant failures across the organization, in order to prevent large-scale failures and recurrence of similar incidents.
For the initiatives of CTC group business companies that collaborate with CTC to provide maintenance and operation services, please refer to the following.
CTC TECHNOLOGY Corporation
CTC System Management Corporation
