Quality Improvement Activities
Quality Policy
We provide high quality services
by upgrading IT into Takumi-no-Waza
(Craftmanship)
Tatsushi Shingu
President & CEO
ITOCHU Techno-Solutions Corporation (CTC)
*as of 2024
Scope of Quality Management System
(Japanese Only)
Quality Improvement Initiatives
The CTC Group is engaged in the following quality improvement initiatives.
Initiatives to Improve Quality of Systems Development Services
Initiatives to Improve Quality of Systems Development Services
Ensuring quality in SI processes and raising the quality of our development and SI services
Establishment and application of SINAVI
CTC is advancing the standardization of various work tasks with the aim of improving task quality and productivity in the development process; by standardizing project management, quality management, the development process and the development environment, organizing them into systematic SI standard systems (SINAVI), and proactively applying this system to development projects. We are also aiming to achieve integrated quality improvement by promoting the adoption and application of SINAVI at partner companies both in Japan and overseas.
SINAVI(P) Project Management: Sound project advancement
CTC develops guidelines for project managers, and shares specific knowledge for ensuring sound project management. We have also constructed organizational frameworks for ensuring that projects are appropriately controlled.
SINAVI(Q) Quality Management: ISO9001-compliiant quality management system
CTC implements group-wide organizational activities in order to provide systems based on the quality requirements of clients. We have constructed a Quality Management System (CQMS), and many organizational units have obtained ISO9001 certification.
SINAVI(M) Standard Processes: standardized development and infrastructure-building processes
CTC has established standardized development and infrastructure-building processes. We advance projects by sharing information about the development approach with stakeholders at an early stage in the development, and giving them an idea of how the final deliverables for the project will look.
SINAVI(E) Development Environment: Development environments that meet industry standards
CTC has established development frameworks based on the OSS industry standard. We have also proactively introduced various development support tools, and are driving gains in quality and efficiency in development projects.
Initiatives to Improve Quality of Products
Ensuring product quality and raising the quality of our infrastructure building services
Initiatives to Improve Quality of Maintenance & Operation Services
Providing safe and secure maintenance and operation services that offer peace of mind
Initiatives to Improve the Quality of Our Maintenance & Operation Services
At CTC, we are engaged in the following initiatives to provide safe and stable systems to support our clients' businesses.
Construction and Operation of Quality Management System
Each company within the CTC group is constructing and operating a quality management system that complies with ISO 9001, and striving for continuous and systematic improvement.
Efforts to Prevent Work Errors and Other Issues
In addition to carrying out operational tasks in accordance with standardized processes, we are thoroughly conducting education, awareness-raising activities, and initiatives for a mindset shift to eliminate mistakes and errors within the CTC group.
CTC regularly conducts risk management activities for maintenance and operation services in collaboration with the entire group, as well as sharing knowledge related to significant failures across the organization, in order to prevent large-scale failures and recurrence of similar incidents.
For the initiatives of CTC group business companies that collaborate with CTC to provide maintenance and operation services, please refer to the following.
CTC TECHNOLOGY Corporation
CTC System Management Corporation
