CTC has around 100 maintenance support centers nationwide, each providing a range of services 24/7, 365 days a year, such as equipment maintenance, system operation, monitoring and information security services.
A customer support center manages the provision of all services and a call management system links sites nationwide in real time, allowing support staff to share information smoothly and provide rapid and consistent maintenance support to every corner of Japan. CTC’s maintenance support centers also provide a broad range of systems support covering mission-critical systems, multi-vendor environments and nationwide-scale analysis systems.
We are working to ensure our services continue to conform to the ISO 9001 quality management system in order to deliver advanced services that provide security, stability and reliability to clients.
Facilities
Image: CTC's all-encompassing facilities
Technical Solution Center (TSC)
TSC is one of only a handful of comprehensive validation centers in Japan with extensive open source resources. In addition to verifying standalone products, TSC works with vendor partners to conduct verification processes in a multi-vendor environment. TSC works to improve the reliability and security of systems provided by CTC and also plays a key role in ensuring the rapid delivery of optimal systems tailored to client needs.
- TSC is equipped with extensive resources such as servers, storage systems, network equipment and other hardware, various types of middleware, application software, load testing equipment and measuring devices.
- Using products that clients are planning to install, TSC runs systems close to client specifications so that clients can confirm operational status and performance themselves.
Data Centers
The CTC Group has six data centers at four locations. Based on total floor area, CTC has one of the largest data center networks in Japan. Certified to ISMS and FISC standards, the facilities are highly secure and reliable and are connected to high-quality networks, ensuring the stable operation of client information systems.
Nearly Three Decades of Operation
CTC data centers are configured to the highest security and reliability standards.
Highly skilled engineers with extensive experience in data center operations are onsite 24/7 all year round, working to ensure client systems are secure and running reliably.
Designed to Withstand Disasters
Our data centers are located away from areas that could be affected by active seismic faults and tsunamis. They also have robust structural designs to ensure systems continue to operate in the event of a major natural disaster. All sites are linked together via a high-speed network with full redundancy, while data centers in the Tokyo area can be backed up by facilities in Osaka, and vice versa. This setup allows clients to use our data center network for business continuity plans (BCP) and disaster recovery (DR).
Certification status of data centers
| YCC | NYC | KCC | SDC | MDC | |
|---|---|---|---|---|---|
| ISMS | ◯ | ◯ | ◯ | ◯ | ◯ |
| Pmark | ◯ | ◯ | ◯ | ◯ | ◯ |
| EMS | ◯ | ◯ | ◯ | - | ◯ |
| FISC | ◯* | ◯ | ◯ | - | - |
*Limits targeted computer rooms.
Data center floor area (total area approx. 83,818m2)
| Yokohama | East: 22,132m2 West: 22,075m2 North: approx. 9,300m2 |
|---|---|
| Kobe | 18,898m2 |
| Shibuya | 1,745m2 |
| Mejirozaka | 6,154m2 |
Remote Operation Center (ROC)
Our ROC provides remote system operation and monitoring services for client IT systems, 24/7 all year round.
In , CTC and CTC Global Sdn. Bhd. (CTC Global Malaysia), a Group company responsible for IT system development and maintenance, started offering a new service called CTC Proactive Service (CPS) using system operation capabilities in Malaysia built to similar specifications as ROC in Japan. The service draws on the know-how we have accumulated in Japan from the provision of maintenance support and ROC-derived services.
CPS is an operation and monitoring service designed to improve the efficiency of client system operations through the automation of system operation and 24/7 monitoring to prevent system failures. With helpdesk support provided in English, Malay and Chinese, the service is mainly aimed at Japanese companies based in the ASEAN region who demand the same level of IT governance as in Japan.
Maintenance Support Centers
CTC Security Operation Center (CTC-SOC)
CTC-SOC plays a vital role in the CTC Group’s provision of solutions to combat cyber security threats.
The facility is based in a robust CTC data center with good system availability and is staffed 24/7 all year round by security analysts. The analysts provide security threat assessment and analysis through the CTC Managed Security Service (CTC-MSS).
CTC has also teamed up with BAE Systems, one of the world’s leading providers of security services, to share information on global security threats and supply standardized security services worldwide.
Osaki Development Center
The Osaki Development Center is situated within the Osaki Office, which is home to approximately 30% of CTC Group employees. The center is the operating base for many of our engineers, who underpin CTC's development capabilities, and communicate swiftly with sales personnel to create a business environment that fosters closer interaction with clients.
- Our full range of security countermeasures includes the introduction of IC cards and vein authentication systems, amongst other measures.
- We also introduced the "eWork@CTC" data infrastructure, which facilitates information sharing and tight-knit collaboration between employees, for dual benefits of security and convenience.
Sapporo Development Center
CTC has established the Sapporo Development Center as a nearshore development base.
The site allows us to develop client systems by accessing the strong system development capabilities of the regional city of Sapporo while also providing highquality development services in a secure environment.
Nearshore development offers a number of advantages over offshore development (outsourcing of development work to companies overseas), such as better communication based on common language, culture and customs, and higher levels of security and quality. The Sapporo site allows us to reduce development costs while maintaining high–quality standards, but it also helps us address a number of social issues facing Japan at the moment, such as the shortage of engineers in the Tokyo metropolitan area and efforts to stimulate regional economies.
